When it's the end of the week and you want to relax after work by going to wind down....I usually go to local TGIF (Springfield, VA). I have been going there at least once a month for a few years now. On 7/25/14, I called this particular TGIF and asked what times covered happy hr. A man answered phone and said it was Monday to Friday from 3pm to 9 pm.
I met up with a co-worker around 6 pm. I asked the bartender what were the happy hr specials. The bartender told me they no longer had happy hr on Fridays. I told him i had called 30 min prior and person who answered phone said it was M-F from 3-9pm. He said "well you probably called another TGIF". I showed him my phone with call log that shows phone number of outgoing call. He then said "well we have new employees so they may have told you wrong info". I asked to speak with manager, bartender said manager was not available. I waited and waited and decided to leave. I called the number from my car. I asked to speak with manager. Man who answered said he was the manager on duty. I explained to him what had happened and told him that his employees should be trained to provide accurate info and not false advertisement. . He then said "well whoever you spoke to was accurate as we do have happy hr specials" So when i reminded him what bartender said, he backpedaled and said "well bartender was correct". He was very defensive, rude and unprofessional. I asked to speak to another manager or contact info for his manager or site manager. He said there was no other manager for that site and i would have to deal with him only. When I asked for his name, he refused to give me his name and hung up on me. I called back and asked for phone number to headquarters....he said some number really fast and hung up on me again. I left this TGIF MORE stressed than when I walked in the door.
Needless to say, I will not be returning. We ended up at Chilli's right around the corner. To my surprise, they were wonderful in every aspect.
Product or Service Mentioned: Tgi Fridays Advertisement.