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Assistant manager at 92019 zip code location aggressively attacked us, the customers, verbally as soon as we entered building, telling us we don't have freedom to speak at her store. Please know that we are mature, civilized people. We never use profanity and we never create any kind of disruption anywhere, of course. She badgered us until we actually walked out of the building. We were not allowed to stay long enough to order food. We don't understand this treatment. We never mistreat or disrespect her or anyone else. Maybe it is our age that makes her uncomfortable? We just can't make any sense of it.

Date: September 30, 2018

Manager name: Carina

We have not returned to this location since that date, even though we have been dining there for over 15 years. We used to visit 3 to 5 times per week spending approximately $700.00 monthly. We still go out to eat, but we have to spend our money elsewhere. We no longer feel welcome at the 92019 location.

Initially, we felt shocked, belittled and embarrassed since she did this in front of EVERYBODY, customers and employees alike.

We didn't even want to report the incident. We don't like to be involved in drama for anybody.

We have a TGIF points card and have not been able to use our 1300 points we have on it.

We actually miss the restaurant, the people and overall atmosphere.

We are hoping that someone other than the local general manager would handle this. We have nothing against the GM but, we just want someone on the outside to know about this.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: 2991 Jamacha Road, El Cajon, CA 92019, USA

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