This was probably the worst customer service I've ever dealt in my life. We were greeted with the snobbiest of hostess.
This lady needed to get a refresher on dealing with potential customers. We were told we can get a table of 13 with kids and a couple of babies. This hostess told us we can get a table outside with no working heater lamps and no potential way to get inside unless we wanted to wait for ever changing wait times. Mind you the sun was going down, temperatures was falling with an infant and kids in our party.
The level of accommodation was non-existent and I can't fathom how any service oriented professional would let and infant stay in a cold setting with no heater lamps and without even trying to rectify the problem. This chain restaurant needs to better train their staff in terms of customer service. Luckily we received way better service at the Chinese restaurant next to this falling from grace chain restaurant. They seated us right away and accommodated our group with no problems at all.
They we're courteous and on point in their service. We used to like Fridays but after this experience we will probably never want to experience or go this establishment ever.