Detroit, Michigan
2 comments
Not resolved

Hello,

The customer service that I experienced at the TGI Fridays location in Southfield was ridiculous. I visited this location 1/1/16 around 5:00pm. The restaurant was almost vacant but it took 45minutes before we were even assisted. We had a party of 3 seated and no one ever came over to introduce there self as our waitress. We stopped waitresses walking pass to ask for assistance they only advised that someone would be over to assist. It took for me to get up and ask for a manager before we were even serviced. The manager apologized and provided us with a free appetizer and then moved us over to a different table. Awesome customer service until I looked at my card transactions later that night to find that I was over charged almost 3 times my bill. Calmly, I called and spoke with a manager by the name of Karr this morning. I explained to her my issue and she stated that I will have to wait until 2:00pm (it is 11:20am at this time) until this matter is taken care of. I am very irritable at this moment. I've provided her with all the information that she needed but yet and still no action could be taken until 2:00. What is so *** special about waiting until 2:00. I visit this establishment often and never experienced so much I professionalism. Manager Karr did not apologize to me for this misunderstanding, she did not provide empathy or even advise the process for handling these these of issues. She just took the information and she could call me back at 2:00. I do not want anything but my money. That is all.

Irritable Customer

kiarahartleykdm@yahoo.com

Review about: Tgi Fridays Customer Care.

Reason of review: Poor customer service.

Had an Experience with Tgi Fridays?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1092585

Well I mean, it was New Years Day....

Anonymous
#1088177

I'd be so mad!! They're lucky you don't dispute that with your credit card company! Hope they make right with you.

You May Also Like

Marcos Pizza - Horrible..Had to trash Bread and Pizza Marcos Pizza "Tough, burnt taste and dry.Dough worse than cardboard. Manager was rude..." Read more Carrabbas - Misrepresentation of product Carrabbas "Went to the Ocala Florida branch for Meatball Magnifico.Got served what looked like a hamburger..." Read more Marcos Pizza - Terrible service and messed up orders twice In a row Marcos Pizza "I called yesterday to order my wifes food and the driver was 23 minutes late. They credited the order but was very rude about it. So i called today and..." Read more Tgi Fridays - Would not honor advertised special Tgi Fridays "Tgifridays avertised endless appetizers. We decided to go there after our day out. When ordering qualifying option(s), I was told that they don't have that anymore. Needless to say, I..." Read more At-home Decor Superstore Customers Albany, NY At-home Decor Superstore "Customers come in all the time saying they are shopping but they are really breaking products, opening products that are zip tied and stealing product that are in the store...." Read more Grandin Road - Not Trustworthy Grandin Road "I'd shopped for many years with no problems. The last 2 shipments arrived damaged. I sent pictures of the damage and they said sorry return it and we'll take the..." Read more Bluepearl Veterinary Partners Liesl Schmidt - Bluepearl Vets/NYC Veterinary Specialists/Liesl Schmidt vet/misdiagnosed, injured & killed my dog. Bluepearl Veterinary Partners Liesl Schmidt "BluePearl/NYC Veterinary Specialists, veterinarian Liesl Schmidt (former employee), is the cold, calculating monster that injured then killed my sweet dog with a deadly combination overdose of medications. BluePearl/NYC Veterinary Specialists..." Read more Chinese Tutoring Lessons - Cheated by a Chinese Tutoring agency Chinese Tutoring Lessons "When I moved from Philippines to China, I contacted a Chinese language teaching company Chinesetutoringlessons.com on Craigslist. I enrolled with them for a 2 month course paying close to 900..." Read more