Joseph R Btt

Issue with one of their locations

I am on phone waiting for someone to talk to, is this how you treat your customers. Now I have to type more than 100 symbols for someone to talk to me
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Preferred solution: Why can’t I talk to a person on the phone

Jamonica p

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Verified Reviewer
| map-marker Palm Bay, Florida

Terrible service manager hurt me bad zero rating

TGI Fridays - Terrible service manager hurt me bad zero rating
TGI Fridays - Terrible service manager hurt me bad zero rating - Image 2
TGI Fridays - Terrible service manager hurt me bad zero rating - Image 3
TGI Fridays - Terrible service manager hurt me bad zero rating - Image 4

Came to orlando 5 miles away ended up at tgif ready to chow down food was cold came out in 3 mins after ordering sent it back now rest of everybody food is cold cold mash came out cold also ribs son had chicken tender they cut up a stale chicken breast and gave him a chicken strip with it they were cold and hard asked to pay half since the waiter tried to fix it spoke with manager his response was no i will not comp your meal food was still on table halfway touches it ruined my whole night asked manager what can je do he replied we already got the money theres nothing we can do...really i asked did u know this was cominf out the kitchen he said no ibasked where were u mind u he walked out to look at our table when we sent food back as well as others sitting afar he never came over to show why he has the position he has very uncaring and non chalant he told me the chicken fingers are hard bc they are fried i took pics to show him he replied well u alreqdy paid i said to him yes bc its the rigjt thing to do bt i dont have money to waste he looked at me said o well like really never ever going back tgif has went down maybe i need to get the health inspector in there by tmrw im pissed at the quality i was served and told o well i spent $100 for 3 people aint going to talk about the sweet tea tho i kept my receipts and pictures

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Anonymous

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Verified Buyer
| map-marker Woodbridge, Virginia

Horrible Tasting Ribs

TGI Fridays - Horrible Tasting Ribs
TGI Fridays - Horrible Tasting Ribs - Image 2

To Whom It Concerns,

The picture shown is the wasted barbecue ribs that I purchased for my husband thinking I was going to surprise him with a good meal; something that he really enjoys. He took one bite and said it tasted funny and tried another bite and decided that he couldn't eat it.

That really surprised me because my husband dislikes nothing except this. Then I tasted it and it was distasteful and it wasn't necessarily the sauce but the meat tasted weird. I asked my husband what it tasted like and he said he never tasted anything that bad before. Needless to say, I had to throw it out.

The following information is about the package is below:

1. The use or freeze date is 03/14/24

2.

The bar code is 8 33348 ****4 1

Please make sure that this batch isn't tainted with something because we've never tasted anything that bad. .

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Pamela S Krn

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Verified Reviewer

Lost points

TGI Fridays - Lost points
TGI Fridays - Lost points - Image 2
I went to place an order. And tried using my points (150) but my order was uncessful because I received an error message saying store not found. My pointes were taken from my account , I was left with out points and without food.
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Preferred solution: Full refund

Pamela S Krn

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Verified Reviewer
| map-marker Boston, Massachusetts

Lost points

TGI Fridays - Lost points
TGI Fridays - Lost points - Image 2
I was trying to make an order through the TGI Fridays app and use some points I had redeemed but the transaction was uncessusful because the app kept saying store not found , but my points were taken out. It was a very inconvenient situation because the store couldnt help me either , I was left without my point and without food.
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Sharon J Qcy

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Food was nasty

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TGI Fridays - Food was nasty
TGI Fridays - Food was nasty - Image 2
Bad customer service food was cold & nasty and the wings was cold wasnt not satisfied at all smh I was it was a lil better I was pissed and it was my birthday that night. Me & my girl friend was disappointed Never again we will never go back here again. I was it was better for us I will never recommend this restaurant to nobody
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Preferred solution: Full refund

Gregory W Gev

Complaint not satisfied on reward points

My issue was not resolved on reward points owed on 2/13/24 Called customer service and said it will be taken care of. Never was
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Loss:
$20

Preferred solution: My rewards points

Luis C Hrj

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Verified Reviewer

Complain

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Food was nasty n no good at all steak was hard n well over cook u can call me at 716'463-**** was not happy at all
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Not to go there

Anonymous
map-marker Troy, New York

My points disappeared

I had 514 points and never received a email that my points would expire near end of January this year. I called Fridays and nobody picks up on the phone
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Anonymous
map-marker Queens, New York

Complaint

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Westbury ny 11590 Absolute freezing cold inside temps to make dining experience unbearable Jan 6 2024 lunchtime temps inside forced us to wear our coats and hats while rushing through our lunch meal Quick swallow of soda and not asked if we wanted refill and $2 beer not able to enjoy because of inside air temps. Would Love to return for football Sundays but have to wear layers of clothes inside
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User's recommendation: Dress warm like you’re outdoors

Mercedes S Jws

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Verified Buyer
| map-marker North Miami, Florida

Complaining about service

TGI Fridays - Complaining about service

To whom this may concern I Mercedes Scott took my children out for dinner yesterday However the service I received was horrible and unacceptable First they stay us down at a dirty table Next I had find someone to come clean the table It over 30 minutes Now I am sit for a hour still no has came an took my order I found the manager she asked my where was i sitting I told her by wall She said Oh someone at bar suppose to take your order However no one never came So I waited another 30 minutes went back to the manager She moved us Now we sitting at another table I am now at this table for a hour I went got the manager She took our order Now mind you I have three children age 11 and two four years They ran out of kids food So I ordered them off the regular menu She charged me for three drinks they came up 10 something I ordered the bucket of bones 23 and a 12 piece wings 17.99 The food came out cold I told the manager She said the cook is overwhelmed it was busy than usual I payed for my order an left the food on the table My kids only drink the soda They didnt give me a receipt but I have proof of my order it came up to 56.43 I am very disappointed with the service I received

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Loss:
$56

Preferred solution: Full refund

User's recommendation: Don’t go on a Tuesday or a holiday

3 comments
Denetra Eyn

The person who posted this complaint is lying and saying I am from the company. What a STUPID WOMAN.

Guest

Something is wrong with you if according to YOUR time frame you spent two hours before your order was taken. With two four year olds!

Denetra Eyn
reply icon Replying to comment of Guest-2420842

I doubt it was two hours. They are probably lying to get a refund.

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Rashan S Lgh

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Verified Reviewer

Complaint

Server was very disrespectful she went as far as to threaten us and curse us out in front of my 11 year old daughter and 6 year old niece. Police were called .

Manager did nothing but offer excuses because they had a rough day and were short staff. I understand they were short as I waited to be seated from 4:50pm-6:10pm.

Manager never apologized but offered excuses because another customer was complaining they had a fight in kitchen and were short staff. All I did was ask for a plate to eat out of and she said they didn't have any I would've taken a to go plate as I understood they had opportunities

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Preferred solution: Apology

User's recommendation: Would not recommend at all

3 comments
Guest

A plate to eat what?

Guest
reply icon Replying to comment of Guest-2422605

A plate to eat my food on

Mohd A Uho

I have call cosmercare

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Errielle B Bpi

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Verified Reviewer
| map-marker Charlotte, North Carolina

Justice

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Updated by user Oct 17, 2023

I never received my refund, no one helped me with my disturbing experience with TGIF

Original review Oct 10, 2023
Yes me and my partner visited this location and we order our food and dined in at the bar and the guy bartender illegally forged a tip on my receipt that I crossed out and it put my account in overdraft, I reported the incident to the manager and the manager liv gave me the run around about the investigation and finally decided to refund the forged tip amount that I still havent received from 3 weeks ago which is ridiculous to me . Im so upset and disappointed I want to go to the new and hire authorities because I can tell they get away doing this often when all the managers were telling me different stories . I will continue to press the matter because under no circumstances should this be acceptable, I will not ever visit that location again as well .
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Loss:
$50
Pros:
  • Open late
Cons:
  • Steal from people
  • Rude

Preferred solution: Full refund

User's recommendation: Please be careful dealing with servers

Anonymous

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Verified Buyer
| map-marker Alpharetta, Georgia

Frozen meals not what they seem

TGI Fridays - Frozen meals not what they seem
I understand expectations need to be lowered for frozen meals, but Friday's needs to try a little harder if they want to keep up their good name. Per enclosed picture, the enclosed picture of the box pic to the actual product was indicative to the taste. Bad!
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User's recommendation: Pick a different froze bowl.

Thomas G Dgy

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Verified Reviewer
| map-marker Clifton, New Jersey

Top-notch food

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I always have a fabulous dinner here. The staff assisted us to our preferred seat when we entered the place. I visited them together with my family, and I can't deny that they give the best customer service we've ever had. I've ordered their Big Ribs that taste good and soft. Their Mozzarella sticks also never get old, which I enjoyed a lot. Overall, they don't just have a friendly staff, but also top-notch food that makes my tummy happy.
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Zanna Cib
map-marker Grenada, Mississippi

Bad service

Server never told the bar tender that took over we order food so we waited two hour for appetizers and she never said she was leaving
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User's recommendation: Manahawkin store was terrible

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