I can't believe what this world has come to. You plan an after work meal/wind down to DE-stress and get MORE stressed than when you walked in the door.
There are a multitudes of choices of restaurants to spend your time/money so you would think restaurants would take that into consideration and strive to provide great dining experiences and gain your loyalty. Well don't venture into the Dearborn, MI location and run up against Erin G. (hostess) or Jeff B. (manager).
In summary I walked up to Erin who was standing at what I now know to be the hostess stand and asked if I were in the right spot to get shown to a seat. She stared me in the face and said absolutely nothing. I repeated myself and honestly looked at her ears for a possible hearing aide (not kidding) she again just stared at me and said NOTHING. After the third time and no response a co-worker witnessing all of this jumped in and asked if she could help.
Unbelievable!! This Erin chick refused to speak or even acknowledge me. I asked for a manager who pulled Erin aside said something to her and sent her right back to the same spot. No apology to me from either.
I asked the manger for his name, her name and the GM's name. I got all three. Called the store to speak to GM, they left me on hold.
Emailed the address the mgr wrote on the paper, no response. Wow..........
Product or Service Mentioned: Tgi Fridays Manager.
Monetary Loss: $50.