I just dined at Fridays location in Dearborn, Michigan. It was probably one of the worst customer service experiences ive ever had.
I was there with my four kids and pregnant girlfriend. First they sat us right next to a hole in the ceiling where water was coming down and they were at 30 percent capacity. It took 30 minutes for appetizers. Then my daughter's burgers were burnt.
We had to get up 3 times and walk across restaurant for such items as silverware while all the waiters are standing around talking.
They only took four dollars off bill. Then we call up there because someone left their keys and put on hold 20 minutes two times.
Product or Service Mentioned: Tgi Fridays Customer Care.
Reason of review: Poor customer service.